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glenile
Jan 9, 2020 9:04 PM UTC
Solved

Pay bill button

Yesterday i was entering bills and clicking on the pay bill button to pay it. Today the button wont work. Any ideal why?

JamesMAnswer
Jan 9, 2020 10:54 PM UTC

Hi there, 

 

It's important you're able to click on the Pay Bill button without any issues. Don't worry, I'll help get to the bottom of this. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Once you've done this, proceed with entering your bills and clicking on the Pay Bill button and let me know what happens. 

 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.

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1 reply

JamesMAnswer
Jan 9, 2020 10:54 PM UTC

Hi there, 

 

It's important you're able to click on the Pay Bill button without any issues. Don't worry, I'll help get to the bottom of this. 

 

First, I'd like to start off by doing some troubleshooting to determine if this isn't a browser related issue. When was the last time you cleared cache and cookies on your browser? Doing this will help fix most issues the site may be having. Here's an article which shows you how to do that: How to clear Cache and Cookies. Once you've done this, proceed with entering your bills and clicking on the Pay Bill button and let me know what happens. 

 

Give this a try and if you're still having issues, I recommend contacting our support team using this link.

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