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CTAKAKOA
February 2, 2021
Question

Pay down credit card feature

  • February 2, 2021
  • 1 reply
  • 0 views

in the "Payee (Optional)" field, all the vendors/customers are greyed out.  When I hover over a vendor or customers, I get this message "You can only record credit card payments in your own home currency".  

How do I fix this?  Everything is done in US currency, so I don't know why this is popping up.

1 reply

L
LauraAB
February 2, 2021

Hi CTAKAKOA,

 

Welcome to the QuickBooks Community. It's a great place to learn about things like recording payments against your credit cards so that you can make sure you're up-to-date and your books are correctly balanced. QuickBooks Online's Pay down credit card feature is a good choice, and there are other ways to record credit card payments that I'll also touch on for you.

 

The Pay down credit card feature is designed to work with home currency credit cards. I hear what you're saying about working with your credit card in US currency, but if your home currency is still registered as CAD, that's why you won't be able to choose any USD cards or other information while using that feature.

 

Don't worry, as I mentioned, there are still other ways to record your credit card payments in the program. Before this feature came along, there were a couple of methods that you could choose from, and those methods still work and are listed as alternative options in the following article: Record your payments to credit cards. You can use either the method of recording a cheque in QuickBooks Online or using the transfer feature to record the payment.

 

If you're still having trouble, feel free to share more detail and even screenshots in a response on this thread. You're also welcome to connect with our support team outside of the QuickBooks Community if you'd prefer. I'll leave those contact details at the end of my response.

 

Otherwise, I encourage you to submit feedback about the available features by using the steps outlined here: How do I submit feedback? Feedback is a great way to share with our product development team the features and changes you'd like to see in the program. If you're having an issue you'd like us to look at, however, please use the contact options instead. Here they are.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9a.m. and 8 p.m. ET.

 

Wishing you the best with this!

K
kjoy1
September 13, 2022

I'm having the same issue as OP - "You can only record CC payments in your home currency". I am trying to pay down CC payments and I get this error when I try to select Payee. However all my transactions including the CC are in CAD. So I'm not sure why the system thinks there is a different currency?

A
Amanda-B
September 13, 2022

Good afternoon kjoy1,

 

Thanks for reaching out to us here, and Welcome to the QuickBooks Community! It's important that you get the best support possible. Let me point you in the right direction.

 

In order to better assist you, I recommend reaching out to the support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to see what may be causing the system to see a different currency. You can reach them by one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook and Twitter

 

If you have any other questions, feel free to reach out here.

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