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Feb 13, 2022 12:27 AM UTC
Question

Paycheque sync error

QBO LINKED WITH QUICKBOOKS TIME. WHEN THE CUSTOMER IS INACTIVATED IN THE EBOOK, THE PAYROLL GL WILL BE HIDDEN FROM THE BANK RECONCILIATION PAGE.

1 reply

Feb 14, 2022 10:31 PM UTC

Hi there jinni,

 

It's vital that all your information be set up correctly so that you're able to effectively use your QuickBooks software. QuickBooks Online Payroll is a great tool able to help you with paying your employees as well as have that amount posted in your books. I can point you in the right direction for assistance with payroll accounts.

 

For assistance with the error seen when reconciling, I recommend reaching out to our support team outside f the Community. They'll be able to view this error with you in a secure setting in order to be able to best advise on how to get resolve the error. You can reach out to them using one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter

 

If you have any other questions, feel free to reach out here.