Question

Payments Declined

Forum|Forum|3 years ago
September 26, 2022
1 reply
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I have applied for payments and keep getting the declined notice, but I can't reach anyone that can tell me why. I have tried chat, phone calls - even requested a call back from customer care - but to no avail.

I have spent almost 3 hours chasing the phones and chats to try and get a contact that I can speak to who manages the Canadian payments. I did get to one rep who told me that I should just "wait a month and try again" - which is not possible for my business.

I have the generic email saying "these are some of the reasons why accounts are declined" but none of them seem to apply to my business. How can I speak to someone about this?

Any thoughts or contact numbers?

QuickBooks Online

A

Amanda-B

Hey there Newby50,

Thanks for reaching out to us here. It's important that you get the support you need. I can point you in the right direction.

I can see how being accepted for the payments feature would be beneficial for you and your business. I recommend reaching out to our support team outside of the Community. They'll be able to verify your account details in a secure setting. To reach the payments operations you can dial 1-888-692-9559 or start a chat using this link

If you have any other questions, feel free to reach out here.