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Rob 13
Nov 13, 2021 5:26 PM UTC
Question

Payroll

Hi,

 

I have been a quickbooks user for about 25 years. I have recently retired and no longer need the payroll service as there is only my wife and I drawing income so I decided to opt out of the payroll service. However, I now am unable to view any previous pay cheque details. Quickbooks has blocked this information from me even though this is info from years previous which I had paid for. I phoned Quickbooks a few days ago and talked to a rep who told me that his supervisor "James" would call me back. He hasn't. This is wrong and Quickbooks cannot legally block the information from you that you had paid for. It appears to be done for the sole purpose of trying to keep you paying for this service.

Any advice on fighting Quickbooks on this?

 

Thanks,

 

Rob

1 reply

Trish_T
Nov 15, 2021 10:04 PM UTC

Hi Rob 13,

 

Thank you for being a longstanding customer with QuickBooks Desktop.  I can understand the need to access previous pay cheque details.  However, once payroll has been cancelled you wouldn't be able to view payroll forms, reports or see pay cheque details.  Although you can see the cheque amounts from the Employee Center > Transactions > use the drop-down arrow to select the Date range.

 

Please contact us, so we can further assist you in a secure setting, and provide you with additional information regarding this matter, as noted in your post.  We're here to help!

 


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