Payroll Advance

Hey there, Anita Marie.

I appreciate you turning to the QuickBooks Community for support. I'd be happy to guide you in the right direction.

Based on the information you've described, I feel you'd benefit more by reaching out to a QuickBooks Desktop Payroll specialist. They'll be able to verify your account details in a secure setting as well as view your screen to better assist you. You can reach them by following one of the methods listed here. 

If you have any other questions, feel free to reach out here.