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tracey-pgennsfar
April 10, 2024
Question

Payroll Direct Deposit unable to process

  • April 10, 2024
  • 1 reply
  • 0 views

QB is unable to process a direct deposit for an employee.  We have triple verified the correct banking information is inputted into the profile.  We also have verified twice now with the bank that the account info is correct and the account is open and available.  Is it possible to find out why QB is "unable to process" and know what the problem is from QB side?  Any help is appreciated.

1 reply

A
Amanda-B
April 10, 2024

Hey there, tracey-pgennsfar.

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.


If you have any other questions, feel free to reach out here

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