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d3scride
July 17, 2024
Solved

Payroll: Employee profiles need your attention before you can pay them.

  • July 17, 2024
  • 2 replies
  • 0 views

Hello,

I went to go process payroll like normal last night for our only two employees and was greeted with the following message: "employee profiles need your attention before you can pay them". Whenever I go to the Payroll to see what information might be missing, nothing is showing up as flagged. Prior to this week it was working fine and I have made no changes.

 

I tried reaching out to chat support but it is also currently not working. I have tried logging on multiple browsers and devices and the issue still persists.

 

Any help is appreciated. Thanks.

Best answer by d3scride

I was able to resolve the issue. There was a payroll sync error on payroll server which was fixed by amending the hire date for the affected employees. This was not evident to me as it was not flagged as missing information in the employee overview section. Hope this helps someone else who may be experiencing the same issue.

2 replies

J
JamesM4
July 17, 2024

Hi usercraigroutgallant,

 

Glad to have you reach out to us here. Rest assured, I'll be happy to share more info so you're on the right track with your work. 

 

I recommend troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. I also suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens.

 

I'll be one message away in case you need further assistance.

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d3scrideAuthor
July 17, 2024

Hi James,

I have tried incognito on both Firefox & Chrome. Issue still persists.

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d3scrideAuthorAnswer
July 17, 2024

I was able to resolve the issue. There was a payroll sync error on payroll server which was fixed by amending the hire date for the affected employees. This was not evident to me as it was not flagged as missing information in the employee overview section. Hope this helps someone else who may be experiencing the same issue.

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