Payroll error when trying to set up-sorry, we have encountered a problem! something went wrong. please try again and I have to client got it. is someone able to help me

hi there SharonHaslip,

it's vital that all your payroll information be correctly entered into the system in order to run payroll. QuickBooks Online Payroll is a great tool able to help you calculate deductions and company contributions on payroll so you know the amount that is owed to the government for remittances. I can certainly point you in the right direction to get through this error in order to get your employees paid.

Thank you for already getting your client to try to enter this info as well. One possible cause we have to rule out would be browsing data stored on your system. These temporary files can accumulate in your browser, computer or network and affect your navigation in any internet-based programs like QuickBooks Online. here are some steps to resolve any issues caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If the error persists, I recommend reaching out to the Quickbooks online support team outside of the Community. They'll be able to verify your account info in a secure setting in order to see how your account is set up, provide some further troubleshooting steps as well as notify our engineers if necessary. You can reach them using one of these ways:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
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If you have any other questions, feel free to reach out here.