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Jannie77
December 3, 2021
Question

Payroll Tax Duplicate Amount

  • December 3, 2021
  • 1 reply
  • 0 views

I have a duplicate payroll tax payment amount entered, When I "mark it as paid" and then go into my payments history and delete it, it returns to my taxes due area in payroll taxes and is marked "past due".   The taxes were actually paid and are not past due (I pay my payroll tax payments manually through my bank).  They were both initially entered as previous tax history payments.  

1 reply

J
JamesM4
December 4, 2021

Hello Jannie77, 

 

Thanks for taking the time to connect with us here. Dealing with duplicate tax payments can be a time-consuming process, but don't worry, I'll be happy to help steer you in the right direction so you can get the resolution you need. QuickBooks is a powerful program that simplifies the way you manage your taxes and I'd like to make sure you experience this benefit. 

 

Based on what you've described, it sounds as though you may be experiencing some browser issues on your end. To remedy this issue, I encourage you to clear cache and cookies on your browser. Clearing cache and cookies is a great way to dix minor display issues on your browser. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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Feel free to keep me posted on how you make out. I'll be on standby. 

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