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D
D Interior
September 21, 2023
Question

Per-Employee Payroll - # of employees is incorrect

  • September 21, 2023
  • 1 reply
  • 0 views

Does anyone know how to update this with QuickBooks.  We're being invoiced for more employees than we have.  I'm on a chat with "Support" that is running around in circles.

1 reply

J
JamesM4
September 21, 2023

Hello D  Interior,

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and help you get back on track in a timely manner. Here's our contact details: 

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

Feel free to keep me posted here. I'll be one message away in case you need anything else.

D
D InteriorAuthor
September 21, 2023

Yes, I tried that.  Their Chat support had no idea.  He was moving it up the chain and whatever happened made my Quickbooks completely freeze.  I couldn['t get back into ther Chat and I don't have 20+ minutres to waste again today repeatedly trying to explain that all I want is to be able to have the number of employees on the Pay-per employee payrool item on oiur monthky invoice.  Too bad you have to go thorugh chat first as it isn't something first tier can probably solve. 

T
Trish_T
September 21, 2023

Hi D Interior,

 

Thanks for getting back to us here.  It's important that your QuickBooks Payroll is invoiced accurately, based on the employees in the pay run.  I recommend reviewing the pay schedules to ensure the employee list is correct.  Click here, for options to manage payroll schedules.  I also recommend selecting only the employees to be paid, when running payroll.  This will provide the required information so your QuickBooks Payroll invoice will balance with the employees on your pay schedule.

 

Should you require additional assistance, please contact our QuickBooks Desktop Support team.  They will have the ability to work with you on a personal level, and ensure your payroll remains accurate.

 

If you have any other questions or concerns, please don't hesitate to reach back out.  We'd be glad to help!

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