Potential deduction in mileage showing 0

Thanks for posting here in the QuickBooks Community about this mileage issue for the QBO mileage tracker, @brian.raj06@gmai.

For this, I have a couple of suggestions that we can try to get the app in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.

• Android app via Google Play.
• iPhone, iPad, and Apple Watch app via the iTunes App Store.
• Get the download link through SMS.

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior.

Follow these steps to reach out to a live agent:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose a contact option to initiate a discussion with a live agent.

For now, access your QuickBooks account in the web, to resume your tasks. You can record the mileage manually through the steps below: 

1. Sign in to QuickBooks Online in a web browser.
2. Go to Apps and select Mileage.
3. Click on Add trip.
4. Add the trip date, starting and ending locations, distance, and the purpose.
5. Select the vehicle you used.
6. Choose Save.

Post here again if you have other concerns with the mobile app and receipts processing. I'll be right here if you need further assistance. Have a nice day!