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pringlecade-gmai
August 22, 2020
Question

Preparing the pst and ready to mark as filed but the system will not allow me to continue! It only allows me to cancel but the continue button does nothing...very upset

  • August 22, 2020
  • 1 reply
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1 reply

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LauraAB
August 24, 2020

Hello pringlecade,

 

Don't worry, I'm here to help you sort out what's going on with the buttons to complete your sales tax filing in QuickBooks Online. I know how important this task is to balancing your books and making sure you have the information you need for the government, so I want to get this sorted out as quickly as possible.

 

When following the steps to file sales tax and the buttons aren't working, it could signal an issue with your browser or application. In light of that, my first recommendation to you comes in the form troubleshooting the cache, browser, app, and Internet. The cache is where temporary Internet files are stored and since QuickBooks Online is a cloud platform, it can be affected by the data stored in the cache. Here are troubleshooting steps you can take to try to resolve the issue of the Continue button not working.

Try the steps one by one, then return to your sales tax filing to see if you can proceed. If after each the button still isn't working, contacting support is your best next step. A member of the QuickBooks Online support team will be able to gather all the necessary details from your to determine the next steps to take to get you back on track. Here are the options to get in touch.

 

Schedule a Callback or Chat: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

Social Media: Facebook, Twitter, and Instagram.

 

Don't hesitate to reach out.

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