price rules still not working

It's been 3 weeks since our price rules stopped working. We use QBO and we were told that it would be fixed soon.  Last week I was absolutely ASSURED that the problem would be fixed on Friday.  Friday comes and I get an email saying that the next update will be "next Friday". Problem not fixed.

Today I open a chat with someone who just says they're working on it then exits the chat (see attached file which doesn't show him/her leaving but he/she did).

This is infuriating! Fix your product intuit! This is entirely your own doing! It used to work fine.  If you're not going to fix it just say so. Don't string me along for 3+ weeks making me wait. This is massively unprofessional!