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nativewit
February 4, 2020
Question

problem printing of Employee RL-1 (2019)

  • February 4, 2020
  • 1 reply
  • 0 views

Hello, 

I use Quickbooks desktop Premier 2020.

The display of employee RL-1 (2019) seems fine.

But there is a problem printing them. The fields that are not printing correctly are the amounts in the boxes. (A to etc.)

 

I compared them with the ones printed last year.

The dollars and cents of an amount are determined by its position in a box.

The amounts in boxes (A to etc.) of RL-1 (2019) are definitely printed too much to the left.

 

I do not print the RL-1 (2019) for the moment. The critical updates received up to now did not solve the problem yet.  I hope the fix will come soon.

 

 

 

 

1 reply

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LauraAB
February 4, 2020

Hello nativewit,

 

I know how important it is to make sure your forms are accurate and being submitted on time. Based on what you're describing, it would be easier to troubleshoot this one-on-one with an agent over the phone. For that reason, I recommend calling our support team.

 

With tools like a screen share and the ability to collect more details about your setup, a phone agent will be able to get you back to business much more quickly and let you know what your options are in the meantime if it's something we need to escalate to our engineering team. While the community is a great resource for how-to information and some troubleshooting tips, it's not built for in-depth troubleshooting in situations such as this. I want to make sure you get the proper support to resolve this.

 

Check out the Intuit QuickBooks Desktop software support policies article to learn how contact an agent that can help you with this further.

 

Have a great rest of your day!

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nativewitAuthor
February 5, 2020

Hello,

Thank you for the prompt reply and the great recommendations.

 

Yesterday, I called support for Quickbooks Premier 2020 concerning the RL-1 printing issue.

I have been told that they are working very hard on that issue.

All other printed reports including employee T-4 seems to be just fine.

 

Usually , the amount printed in any of the boxes of an employee RL-1 has a space between the dollars and cents and the amount is correctly aligned in the box.

 

Have a great evening!

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