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Fiona316
March 3, 2024
Question

Processing time multiple lines Receipt

  • March 3, 2024
  • 1 reply
  • 0 views

When trying to process for example and EFTPOS receipt and need to enter multiple lines, it can take over a minute to enter from one field to the next. Processing time so very frustrating and is taking up to approx x 20 times longer than usual.  Not practical when running a business when so much data to enter.  Anyone experienced sames issue, been doing this getting worse over past week or so.

1 reply

A
Amanda-B
March 4, 2024

Hello, Fiona316.

 

I appreciate you joining us here in the community. I would be happy to guide you in the right direction.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser. This usually resolves browsing data issues.

 

If the issue persist after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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