Product not showing when creating an invoice
I have a new product called PGC, which is shown under Products/Services list. When I manually create an invoice the product is not reflected in the Product/Service dropdown list within the invoice. I have tried to create the product from within the invoice, which works one time, but does not work for subsequent invoices. For each subsequent invoice it is still not recognizing the product and is asking if I want to create the product.
Additional details:
- Invoices are pushed to QBO from our CRM and automatically created
- it was originally assigned to a wrong category. Attempts to classify three previous products on previous invoices do not work. I've made sure the update historical transactions box is clicked.
- new invoices created automatically are correctly classified.