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February 16, 2022
Question

products images

  • February 16, 2022
  • 1 reply
  • 0 views

Products and Services page doesn't show product images on my iPhone  as on laptop 

1 reply

Jen_D
February 16, 2022

Thanks for posting this program concern here in the QuickBooks Community, @Argana,

 

If you're using the mobile app for QuickBooks, I have a couple of suggestions that we can try to get it in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

 

Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.

 

For mobile apps download, visit these links:

 

  • iPhone, iPad, and Apple Watch app via the iTunes App Store.
  • Get the download link through SMS.

 

If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

 

They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:

 

  1. Go to the Help menu then choose the Search tab.
  2. At the bottom click on Contact us.
  3. Enter the keyword Account Management and Billing in the What can we help you with? box.
  4. On the next screen, scroll down to How would you like to connect with us section.
  5. Choose your contact options.

 

When you're connected, provide all the information about your concern or request a viewing session with out representative. For now, access your QuickBooks account in the web, to resume your tasks.

 

Post here again if you have other concerns with accessing the program. I'll be right here if you need further assistance. Have a nice week!