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Apr 25, 2022 1:52 PM UTC
Question

QB 2015 Pro R3 Desktop Install on Windows 11

When trying to install QB 2015 Pro R3 Desktop on Windows 11, the install process tells me that my license or product number is invalid. Neither one are invalid - I have the original packaging with licensing sticker right in front of me.  I'm located in Canada.

 

1 reply

SalesCowAuthor
Apr 25, 2022 2:57 PM UTC

This problem has been resolved.  What the issue was...

- I called Canadian tech support at 1-888-829-8589 and the technician, Bernard, suspected the installer and codes were not compatible.

- I was using a US installer, but my license number and product code are from a Canadian retail product.

- I had downloaded the installer (just an EXE containing the entire application) from the QB website because my original product is on DVD and my new laptop does not have a DVD drive.

- Bernard sent me a link to download the Canadian retail installer, and then my license and product number worked.  

globalsmallbusiness.intuit.com/downloads/CA/QuickBooks/2015/dls/r1/QuickBooksCA2015.exe

- So basically, QB installers are country and product specific and have to match the license and product numbers being used. If anyone is trying to install 2015 Desktop Pro on a new computer, that is the installer you need.  I imagine sharing the original install DVD over my home network would have probably worked too.

 

- If you have trouble entering the validation code to register the product after the install, it can be done manually.

- Select the "help" menu and then "about QuickBooks Pro"

- Press and hold CTRL R P on your keyboard. This will present a screen to manually enter the validation code and register the product.

- Using the "help" menu and "register product" option did not work for me - no errors, it just sat there after

clicking "next" and didn't do anything. 

 

2015 Pro Desktop is now running on Windows 11 Home.