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September 10, 2023
Question

QB does not accept my registration information

  • September 10, 2023
  • 1 reply
  • 0 views

Hello.  I had an older version of qb2009 premiere accountant version.  I was very comfortable with that version and used to it.  Recently I changed to a win 10 computer and I reloaded the disc onto the new computer.  The program worked perfectly for 30 days but then asked me to register it.  I put in the correct license number and product code and it seems to accept this.  However, it then asks me to put in my business phone number and zip code.  When I do that, it does not accept it (even though I have put these in years before and they were accepted).  I did not change my business phone number or zip code and QB support keeps saying that "there is nothing they can do because the product is discontinued".  Do I have any other recourse?

1 reply

Fiat Lux - ASIA
September 11, 2023

I thought of a workaround to use your old QB program, but we need to try it on our own machine to be sure. Contact me privately if you're interested in exploring it.