QB Msg for weeks: Something's not right We're not able to connect right now, but our team is working to get you back up and running. Please try again later.

Hello c6lcarbonlake-gm,

An on-going error message in QuickBooks Online can definitely impede your workflow, so I want to make sure that this is addressed so you can get back to business. I appreciate you sharing the message you're seeing with me, and I have some troubleshooting you can undertake to try to resolve this.

Without knowing exactly where you're seeing this error message or what steps you're taking when it comes up, it's a little more difficult to offer specific troubleshooting, but I've got some general steps that I like to go through when error messages occur. These steps are useful because they troubleshoot things like browser issues and internet connection to ensure that something in those areas aren't impacting how QuickBooks is operating.

• Clear browser cache
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

If you're using the QuickBooks Online app for Windows or Mac, please switch to using the browser instead. That app has been discontinued, and therefore it could run into these kinds of issues that we won't be able to resolve.

If you're still having trouble after trying these steps, please don't hesitate to reach out to our support team outside of the QuickBooks Community so that we can go into more detail with you about this issue and find a way to resolve it. Here's how you can reach out.

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

We've got your back on this! Have a great rest of your day.