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Iain baxter
February 16, 2022
Question

QB online gear icon does nothing

  • February 16, 2022
  • 1 reply
  • 0 views

I am running qb online plus, when I go to the gear icon, it does nothing...just turns screen grayish....I am trying to customize my invoice format, but can't seem to access that menu.

Iain

1 reply

N
Nick K
February 16, 2022

Hi Iain baxter.

 

Being able to access the settings menu is imperative to change a lot of things in your QuickBooks online account. I'd be happy to help you get access to the settings again.

 

Generally when QuickBooks Online is not working the way it was intended is usually due to an issue with the browser. To fix this I recommend clearing your cache and cookies by following the steps in this link. Once you clear the cache and cookies you can also open QuickBooks in a private browser such as Google Chromes Incognito mode.

 

If this doesn't work I recommend reaching out to our support team for further assistance. You can reach them by using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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