Question

QB Premier Desktop 2023 on a windows 11 laptop not saving/printing to pdf

Forum|Forum|2 years ago
July 28, 2023
1 reply
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I purchased a laptop which came with Windows 11. When I installed the 2023 desktop edition, it gave me a warning that the PDF component was missing. I uninstalled it, and reinstalled it with the same message. I ran updates, thinking the Intuit would have a fix for a windows 11 problem by now. No change. I ran the Tool Hub, but even it says it is for Windows 10. Again, no change. When I try to save an invoice as pdf, it tells me it can't. How do I fix this issue? My other computer is dying so I need to be able to work on this laptop.

QuickBooks Desktop

A

Alex M

Hi there WJ2004,

It's important that all your transactions to be entered correctly for your books to be well-balanced. QuickBooks Desktop is a great tool able to help you keep track of sales and expenses so you can see the profit of your books. I can point you in the right direction for assistance with this error.

Thank you for trying the steps you already performed. Since the error presents itself with PDF files, I recommend making sure that your Adobe Acrobat Reader is updated to the version of Adobe Acrobat Reader specified in the Software compatibility section of this article on the System requirements for QuickBooks Desktop 2023.

If the error persists after updating Adobe Acrobat Reader, or it was the right version already, I recommend reaching out to the QuickBooks Desktop support team outside of the Community. They'll be able to view the way you've set up this program on your new computer in order to best assist with getting past the error. You can reach them using the options provided in the QuickBooks Desktop software support policies.

If you have any other questions, feel free to reach out here.