Skip to main content
M
MJSebold
August 24, 2022
Question

QBO Advanced Certification Guide

  • August 24, 2022
  • 1 reply
  • 0 views

Hi there,

 

Just started the QBO Advanced Certification, and I'm finding the screenshots in the guide document extremely blurry -- bordering on unreadable. Don't know if there's a quick fix you can apply, but wanted to provide the feedback (let me know if this isn't the place for providing feedback...).

 

Thanks,

Michael

1 reply

J
JamesM4
August 24, 2022

Hi Michael, 

 

Thanks for taking the time to connect with us here. It's essential you're able to complete the certification with ease and I'll be glad to steer you in the right direction with this. 

 

First, I'd like to start off by troubleshooting this issue to determine if it's a browser-related issue. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, and Instagram.
  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

M
MJSeboldAuthor
August 25, 2022

Thanks for the response -- I'm doubtful that the issue is at my end, because the screen-shot images in the supplemental guide for the previous course (QBO Certification) remain crisp and clear throughout, right up to 500% zoom, which suggests that they had a higher resolution when they were inserted. When increasing the zoom in the supplemental guide for QBO Advanced Certification, the screen-shot images begin to blur right away (certainly by 125% zoom), which is typical for low-resolution images (i.e., they were compressed prior to being inserted). I expect you'll find the same thing if you compare the two documents on your own browser. I'm actually certain that image compression is the issue, because the Advanced Certification guide is less than half the file size of the other guide (despite being more than 100 pages longer).

 

Hope that helps...

 

Cheers,

M

 

M
MJSeboldAuthor
September 12, 2022

Hi James,

 

So, would it be possible for someone to re-generate the pdf for the "QuickBooks Online Advanced Certification Course - Supplemental Guide" without compression? 

 

Thanks!

Michael

Terms & ConditionsAccessibility statement