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Imakefire
December 21, 2022
Question

QBO not syncing with mobile app.

  • December 21, 2022
  • 1 reply
  • 0 views

As the title says , my QB mobile app does not show the recent 3000 transactions I have imported on my QBO account.

 

yea the banks refreshed, app redownloaded , account re synced , I have read every single forum on the site and no one has a answer. 

the ironic thing is if I sign into QBO on q browser or my phone ( or through the AI chat that brings a browser within the app ) they both show my updated transactions ( imported via csv on the QBO account ).

 

 

this is really really frustrating as I have A LOT of expenses to catogrize and at this point this company is failing me after year 5.

 

2 days ago i tried to get help with this and was hung up on whilst talking to a human in tech support. 

please fix this . I am happy to make sure to never recommend this to many other business owners …. I feel very ignored at this point . 

 

and to boot, I pay every month for the self employed app and that does not have any of the transactions either !

 

fix this or refund me 2 years of missing data .. 

1 reply

T
Trish_T
December 21, 2022

Hi Imakefire,

 

Thanks for reaching out here.  Welcome!  I completely understand your concerns with regards to the QuickBooks Online Mobile app and it's limitations.  To successfully review and categorize your transactions, it's recommended to log into your account from a web browser.  This will ensure you're able to view a full history of your transactions and match them with your banking statement.  

 

If you require additional assistance, please reach out to QuickBooks Self-Employed support here.

 

Please don't hesitate to reach back out with other questions.  We'd be happy to help!

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