QBO unable to export GL or Journal to pdf?

Hi there susan3rd.

Thanks for reaching out about your reports. QuickBooks Online is a great tool able to assist you in keeping track of sales and expenses so you can see the profit of your company. I can provide some information about reports.

One possible cause for this error message to appear when generating a report would be browsing data. These temporary files can accumulate in your system and cause errors like the one you're seeing in any cloud-based software like QuickBooks Online. Here are some steps to resolve errors caused by browsing data:

• Clear your browser cache if you're using a browser
• Try a browser if you're using the app
• Try deleting the app from your device, and installing it once more from the app store
• Try a private browser window
• Try another browser type
• Make sure you're using a supported browser and system
• Reset your Internet or try on another computer or device

if the error still persists, then I recommend reaching out to the support team outside of the Community. They'll be able to provide further assistance to make sure this report can be exported, and collect the necessary information to notifiy the engineers of the error. You can reach them using these options:

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Phone: dial 1-855-253-1536
• Social media; Facebook or X / Twitter

If you have any other questions, feel free to reach out here.