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denseadmin
November 22, 2024
Question

Qucikbook cannot sync to TRX

  • November 22, 2024
  • 1 reply
  • 0 views

I have a problem scenario like this: I have one on-premises copy with 10 licenses users. 3 users (A,B,C) opened every day during this week daily to do their finance reports, checking, posting, data information...

The facts of occurrences are: 15Nov ok, 18 Nov not sync, 19 Nov not sync, 20 Nov not sync, 21 Nov not sync, 22 Nov ok.

I discovered it each day at 8am for checking the sync of Trx to Qb.

So, to get out of the not sync, I forced the close of TRX and reopen. Problem resolved

What did I find?

The pop out message we pick up from QB told that there is another QB program has started. Why is there a 2nd run of the program?

Can you help me to understand what's wrong with it and to solve this problem?

 

1 reply

A
Amanda-B
November 22, 2024

Hello, denseadmin.

 

Thanks for joining us here in the QuickBooks Community. I'd be happy to guide you in the right direction.

 

Based on the information you've provided, the best course of action would be to contact our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of the methods listed here.

 

If you have any other questions, feel free to reach back out.

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