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mangojuice
October 2, 2024
Question

Question regarding CPP rate/factor

  • October 2, 2024
  • 1 reply
  • 0 views

I am using QB Premier Accountant 2023 and am in Canada. 
 
I am trying to set up taxes/TD1 for employees and while I can see there is a section for EI rate (it's called EI factor in QB), I however, am not seeing where I can enter the CPP rate/factor?

 

I did check off the Canada Pension Plan but I'm still not seeing any field for me to enter the CPP rate/factor. The following is what I'm seeing on the screen: https://imgur.com/owPrW7o


 

 

1 reply

J
JamesM4
October 2, 2024

Hi mangojuice, 

 

Thanks for reaching out to us here. I'll be happy to steer you in the right direction so you can continue to enjoy the benefits of using QuickBooks. 

 

In order to get to the bottom of this issue, I recommend contacting our support team outside of the Community. A specialist will be able to assist you further so you're on the right track. You can reach out to our support team by dialing 1-833-317-2226. To find out more about our hours and other contact methods, please follow this link here: Intuit QuickBooks Desktop software support policies.

 

Feel free to keep me posted on how you make out. I'll be here in case you need anything else.

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