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M
mary53
April 30, 2025
Question

quick books desktop update

  • April 30, 2025
  • 1 reply
  • 0 views

When opening my quick books pro desktop  2024 today there was an update.  When trying to do the update I keep getting an error message. Because of this error message, I now can not get into quick books.    Any help is appreciated.

1 reply

G
GlinetteC
April 30, 2025

I understand that you’re encountering an error message while trying to update QuickBooks Pro Desktop 2024, which is preventing you from accessing the application, Mary. Let's sort this out together.

 

To assist you better, please provide me with the exact error message or code that appears when the update fails. This information will help me offer more specific guidance on resolving it.

 

In the meantime, we can work out some troubleshooting solutions to fix update errors in QuickBooks Desktop. Ensure that the date and time settings on your computer are correct. Incorrect system date and time can disrupt the update process. Here's how:

 

  1. Right-click the system clock on your desktop and select Adjust Date/Time.
  2. Select Change date and time and specify the current date and time.

  3. Select OK twice.
  4. Close and reopen QuickBooks Desktop.
  5. Rerun the update of QuickBooks Desktop.

 

If the issue persists, please check this article for an additional troubleshooting solution: Fix QuickBooks Desktop Update Errors.


Additionally, I am providing a link that guides you on creating a portable version of your company file. This can be useful for backup or transfer purposes: Create and open portable company files in QuickBooks Desktop.

 

Should you need further assistance after checking the error message, please don’t hesitate to add them in the comments. And I am here to ensure that any issues are promptly addressed.

M
mary53Author
April 30, 2025

Attaching error message I received

D
Dandie_A
April 30, 2025

I appreciate you providing the screenshot regarding the error message you encountered, mary. You will get an error 1328 when updating, installing, uninstalling, or repairing your QuickBooks Desktop. Let me provide you with more details below.

 

The common factor that may lead to this technical issue while updating QuickBooks, include:

 

  • Invalid registry entries related to QuickBooks.
  • Abrupt system shutdown.
  • The system or QuickBooks configuration not done correctly.
  • Corrupted QuickBooks files.
  • Wrong configuration of internet settings.

 

To resolve error 1328, here's how:

 

  1. Select Ignore button.
  2. You may need to select Ignore several times to let the update process continue.
  3. Once the update is complete, restart the computer.

 

After restarting the computer, remove and then reinstall QuickBooks Desktop. Before you start, download the installer for your version of QuickBooks and have your license number handy. It should be on the original package.

 

Here are the steps to remove and reinstall QuickBooks Desktop:

 

  1. Open the Windows Start menu and search for Control Panel, then open it.
  2. Go to Programs and Features or Uninstall a Program.
  3. In the list of programs, find and select your version of QuickBooks Desktop.
  4. Select Uninstall/Change, Remove and then Next. (If this option isn’t available, sign out of Windows and sign back in with administrative rights).
  5. When you’re done, install QuickBooks Desktop. QuickBooks Desktop will automatically install new folders and rename your old ones.

 

Once you've successfully installed and updated your QuickBooks Desktop, you can upgrade your company files to a new version of QuickBooks Desktop.

 

With these steps, you should be able to overcome error 1328 and continue with your business tasks efficiently. If you encounter further issues, feel free to reach out for additional support.

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