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lauram5
September 26, 2020
Question

Quickbooks App

  • September 26, 2020
  • 1 reply
  • 0 views

I built 18 months of my books using the QB app on my Mac with Catalina. I then found out that the app is not compatible with Catalina.  I have uninstalled the app and will use QB through my browser from now on, but will there be any issues with my books because of this?  I did experience certain errors and other issues while using it such as crashing, and not being able to open more than one window (tab) in the app sometimes.

1 reply

PatriciaT
PatriciaT
September 28, 2020

hi lauramerilainen,

 

QuickBooks Online is designed to make your navigation smooth and easy. Knowing which systems are suitable for the program ensures you get the best user experience. I'll be happy to help you with this.

 

You can learn more about system requirements for QuickBooks Online here: System requirements for QuickBooks Online, Accountant, and QuickBooks Self-Employed

 

Because QuickBooks Online stores all your data in the cloud, uninstalling and reinstalling the app is a safe procedure. You won't lose the data you've entered in your books by doing this. As for errors or glitches you're experiencing in the program, it may be due to a browser issue. Temporary internet files that accumulate in your browser or app can sometimes cause bugs in the software. To ensure your app or browser is running the program properly, I recommend following the troubleshooting steps in this article: Clear cache and cookies to fix issues when using QuickBooks Online

 

In case the issue persists, don't hesitate to reach out to our tech support team for us to investigate this further.

 

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

 

We're here to help!

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