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K
kerryboersma
June 12, 2020
Question

Quickbooks Desktop Accountant 2020

  • June 12, 2020
  • 1 reply
  • 0 views

Has anyone out there ever gotten an error message:

"The file you specified cannot be open. Make sure that it is not currently being used by another program or a read-only file"

 

I get this here and there and when I click "OK" it goes away and QB's continues to work.  I just find it a bother and was hoping someone has a good idea to correct this.

 

Thanks-Kerry

1 reply

J
JamesM
June 12, 2020

Hi Kerry,

 

I can see how such error messages can get in the way of your work. Rest assured, I'll be happy to to help get you back on track so you can get ahead with your work. 

 

It's vital I know when you're getting this error message. This will help with pin-pointing where the error is coming from. I see you were having trouble with the program crashing last week. Did you follow the provided steps for troubleshooting the issue? Normally, following those steps helps fix most issues the program is having. 

 

I want to make sure you get the support you need with this, I recommend contacting our Desktop support team for further assistance with this. You can reach out to our team by using any one of these methods below:

 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Let me know if you have other question by leaving a comment below. I'm here to help. 

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