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CMK00
March 21, 2022
Question

QuickBooks Online Account Suspended

  • March 21, 2022
  • 1 reply
  • 0 views

Hi 

My Quickbooks Online Payment Didn't Go through as it went pre authorised usually before, due to Locked Credit Card on my Account. But After receiving the Failed Payment Email ,I updated credit card and the payment was Successful and I Got the email receipt on 10 March. But still as of today I amnot able to access my account.

Thanks

1 reply

N
Nick K
March 21, 2022

Hi CMK00.

 

Being able to access your account whenever you need is one of our primary concerns so you can get back to business. I'd be happy to help point you in the right direction for this.

 

In order to get your account back up and running I recommend contacting our support team so they can pull up your account and look into why it's not letting you in. You can reach out to our support team using one of the following methods: 

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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