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K
KV21
November 10, 2024
Question

Quickbooks Online Canada Loading Issues

  • November 10, 2024
  • 1 reply
  • 0 views

When I log in to my account, only some of the items on my desktop are loading. When I click on an item from the menu such as +New, Pay Bills, it won’t load and ai just get a Quickbooks spinning wheel.

1 reply

A
Amanda-B
November 11, 2024

Hello, KV21.

 

Thanks for joining us here in the Community! I'd be happy to guide you in the right direction.

 

Can you tell me if you get the same results if you try in a private browser, as sometimes browsing data can accumulate on your system and prevent the software from doing what it is supposed to do. Here are some shortcuts you can try depending on the browser you're using:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

Ill be on standby!

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