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W
Wolfdale
November 6, 2021
Question

Quickbooks Time

  • November 6, 2021
  • 1 reply
  • 0 views

As of today's date, November 6, 2021, I can no longer see any customers in my Timeclock. When I click on timeclock on the left hand side of the menu, it opens up this small box for literally starting a clock, with no options for customer billing. Yet when I want to clock out, the app says I need to choose a customer. 

 

It worked fine yesterday!

 

The attachment shows only the options available - I used to see all my customers and could choose them to clock into...now there's nothing. 

 

What do I do?

 

 

1 reply

T
Trish_T
November 8, 2021

Hi Wolfdale,

 

I'm glad to see you reaching out to Community for assistance with QuickBooks Time.  It's essential that you're able to select the options for customer billing in the mobile app.  I'd be glad to provide you with some troubleshooting steps to help get you back on track.

 

Initially, I recommend resetting the app.  Here's how:

 

1. The profile icon in the top left

2. Tap More > Settings > Reset app > tap Reset app again when prompted

 

If you're still unable to see the customers, uninstall and then reinstall the app by following these steps:

 

1-Android: Go to Settings > Apps & notifications > find QuickBooks Time and tap Uninstall.

  -iOS: Tap and hold the app on the home page until an X appears in the top left. Tap the X to uninstall the app.

2. After uninstalling the app, reinstall it by going to either the Google Play store or App store, searching for QuickBooks Time and reinstalling

3. Once it's been installed, open the app and sign in

4. On Time Clock, below JOB or CUSTOMER, search for the job/customer

 

If you require further assistance please contact QuickBooks Time support so they help you in real time, and take a look at your account from their end to ensure your goals are met as soon as possible.

 

I hope this has been helpful.  Enjoy the rest of your day!

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