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AshleyCPA
January 15, 2024
Question

Rate and Hours showing in desciption on invoice

  • January 15, 2024
  • 1 reply
  • 0 views

When I prepare invoices, the rate and hours are showing in the description but only when the invoice is printed. i have unchecked the box in the invoice template but it is still showing. How can I fix this as we need to invoice clients without having the rate showing.

1 reply

A
Amanda-B
January 15, 2024

Good evening, AshleyCPA.

 

Thanks for reaching out to us here. I'd be happy to help.

 

Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend trying these troubleshooting steps to see if this helps resolves the issue.

 

1. Clear cache and cookies.
2. Switch to a different browser.
3. Try a private browser (incognito)

 

If the issue persists after trying the steps provided above, I recommend reaching out to the support team outside of the Community. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

 

Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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