Received a payment yesterday but part of payment was for equipment they had paid for us how do I post.

Hello office202,

Welcome to the QuickBooks Community! Properly recording your payments received is a key part of balancing your books and I want to make sure you have the information for recording this payment in QuickBooks Online. I'll get you started with some information.

With a few more details about what exactly your situation is, I'm confident we'll be able to get you exactly the steps you need to move forward with recording this transaction. As it stands, there are a few different things you could mean with what you've mentioned here about part of it being for equipment they already paid you for. I'll go over a couple of ways I interpret this.

The first idea I have is that you mean to say you're receiving a payment against an invoice that already has been partially paid for (ie: the equipment). If that's the case, it's a simple task of recording the rest of the payment against the balance of the invoice. There are a few ways to do it, such as going to the +New icon, choosing Receive Payment, entering the customer, and then selecting the invoice with the balance that you want. This will allow you to record the remainder of what they owed. Here's an article that may help: Record invoice payments in QuickBooks Online

The second way I interpret what you've said is that you mean to say they had previously paid you for the equipment and they've accidentally paid for it again. In this case, it's going to depend on how you're going to handle the funds outside of your books. For instance, if you're going to keep the overpayment for them to use against a future invoice, you can create a credit memo. This article can help with that: Create and apply credit memos or delayed credits in QuickBooks Online

If you're going to refund them the money and you want to record it in your books, there are a few things to consider. In this case, the Refund a customer's overpayment or credit section of the Record a customer refund in QuickBooks Online article can get you on track.

To discuss your situation in more detail, I encourage you to contact QuickBooks Online support. An agent will be able to clarify what's happened to help you with figuring out what steps to take to record this transaction. Here's how to get in touch.

Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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Take care and have a great day!