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Jabbott63
November 30, 2023
Question

Receiving items against a purchase order in Enterprise

  • November 30, 2023
  • 1 reply
  • 0 views

I am attempting to receive items against a PO (USD) in Quickbooks Enterprise.  I am getting an error message to select a different type of account for this line - you can only select an AP or AR account on the first line of a journal entry and it can only be used once in the same transaction.

 

I have not seen this message before - how can I get around this??

 

 

1 reply

J
JamesM4
November 30, 2023

Hello Jabbott63,

 

Thanks for contacting us here. QuickBooks Desktop is designed to help you simplify your accounting and I'd like to help so you experience this benefit among many others.

 

The error you're error you're getting is to inform you about selecting the appropriate accounts when creating the journal entry. If you've selected the appropriate accounts that are either AP or AR and you're still getting the same result, I recommend troubleshooting this using the Tool Hub. The QuickBooks Tool Hub is designed to help fix these errors. Check out this article here that shows you how to effectively use the Tool Hub to your advantage.

 

In case this issue persists, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can also reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else. 

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