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moseski
Oct 26, 2021 3:03 AM UTC
Question

Reconciling difference doubled

I have a negative reconciling opening balance, the closing balance is positive.  All entries are exactly what are on the statement.  I have triple checked this.  The difference I am left with is exactly double the difference of the opening and closing balance.  What would be causing this?  How do I fix it?

1 reply

Alex M
Oct 26, 2021 11:08 PM UTC

Hi there moseski,

 

It's vital that all your bank accounts are correctly balanced so that your books represent reality. QuickBooks Online allows you to reconcile your accounts to make sure that all transactions are properly entered. I can point you in the right direction for assistance with reconciling.

 

Thank you for doing a check of the transactions themselves to make sure they are all included. For further assistance in finding this difference. I recommend reaching out to the Quickbooks Online support team. They'll be able to view your account with you in a secure environment in order to help you find the cause of this difference so that the amount can be resolved. You can reach out to them using one of these methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
Social Media: Facebook, Twitter, and Instagram.

 

If you have any other questions, feel free to reach out here.

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