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T
TCP2021
March 11, 2022
Question

Reconcilliation status column won't let me change the status

  • March 11, 2022
  • 1 reply
  • 0 views

I had to delete and redo a transaction to reflect it properly, that was previously reconciled. When I go back into the register to change the status back to reconciled it just wont let me  change the status. Any other transaction I can adjust the status to not reconciled, cleared or reconciled but not this one. When I click on it nothing happens. nothing pops up and I cannot get a C or R to appear

 

 

1 reply

H
Henock K
March 11, 2022

Hi TCP2021,

Welcome to the Community. Being able to reconcile your accounts is essential to ensure that your transactions are recorded correctly in your accounting system. QuickBooks Online is a great program that allows you to reconcile your accounts and to make sure that your books balance. I'd be glad to point you in the right direction regarding the reconciliation status column. 

Reconciling accounts allow to you verify that payments from customers or vendors that appear in the bank are also entered in your QuickBooks account. If the box to adjust the reconcilliation status is greyed, I'd encourage you to complete some browser troubleshooting steps as cache and cookies can prevent the system from functioning effectively.

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.
 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 

Social Media: Facebook, Twitter, in a private message.
 

Let me know if you have any questions, I'll be happy to help.

 

 

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