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Gia2
May 25, 2024
Question

Rejected E-transfer

  • May 25, 2024
  • 1 reply
  • 0 views

Hi! I have a question about how to input into quickbooks online a rejected e transfer. We e transferred an amount in April and it was rejected in May because it went to the wrong vendor. We later paid them via cheque instead of e transfer (paid them in May the day after the e transfer was reimbursed to our account).

 

Normally I would just ignore the e transfer all together and exclude it from the books BUT because it happened in different months I have to include it in the books in order to properly reconcile with the bank.

 

Any help would be greatly appreciated. Thank you in advance!

1 reply

T
Trish_T
May 27, 2024

Hello Gia2,

 

Welcome to the Community!  Ensuring your transactions are entered correctly is key, so you're able to reconcile your accounts seamlessly.  QuickBooks Online enables you to make the necessary corrections, so you can balance your books.  I would be glad to assist!

 

If you've created a bill or expense to record the e-transfer, but directed it to the wrong supplier, you can delete the transaction.  To do this, open the original transaction, confirm it's incorrect, scroll to the bottom and click on More, then choose Void or Delete.  Please be advised that this action cannot be undone.  Your next step would be to create a new bill or expense for the proper vendor, ensuring the date, payment method and all other information is accurate before saving.  Once you've completed these steps, QuickBooks should be able to match the transaction, so you can proceed to reconcile the account.

 

Should you require additional assistance, please don't hesitate to contact us. It would provide a great opportunity for us to work with you on a personal level, and assist you with accomplishing your QuickBooks goals as soon as possible!

 

Feel free to reach out again, if you have any other questions. We would be happy to help!

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