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S
saifudin
April 15, 2019
Question

Repair corrupted file

  • April 15, 2019
  • 1 reply
  • 0 views

The machine that was installed with QuickBooks Premier 2016 was infected with ransomware. As a result, the data file was renamed with the ransom extension name. It looks like the file is there but I can't open the file because it says its corrupted.

 

Any idea how I can repair this file?

1 reply

A
Anonymous
April 15, 2019

Hello, saifudin.


You can run the file doctor tool to diagnose the causes and to help you repair your corrupted QuickBooks file. For steps on how to download and use the file doctor, please refer to this article: https://quickbooks.intuit.com/community/Help-Articles/QuickBooks-File-Doctor-Fix-your-Damaged-Company-File-or-Network/m-p/206094

 

If you're still unable to access the file, I'd recommend consulting an I. T expert. You can also reach out to your Anti-virus software support team to help you remove the virus from your computer. 


Feel free to visit us again if you have other concerns about QuickBooks. 
 

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