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A
Ana03
April 7, 2021
Question

sales order & tax

  • April 7, 2021
  • 1 reply
  • 0 views

All of my sales orders have been invoiced in full, but the sales tax amount shows as an open balance. When I go to the sales order, the button to 'mark as closed' is faint and I cannot click to close. The individual items/lines show as closed.

Am I doing something wrong? I created the invoices from the sales orders but only those with one item do not have this issue and show a $0 open balance.

1 reply

A
Alex M
April 7, 2021

Hi there Ana03,

 

Making sure your transactions are entered correctly is an important part of your bookkeeping. Quickbooks Desktop is a great tool to help you manage your payables as well as receivables. I can point you in the right direction.

 

In order to make sure your sales orders are set up correctly, I recommend contacting our Desktop Support team outside of the Community. They'll be able to see how your system is set up as well as how you're using the sales orders t create invoices in order to help you make them have the correct value. You can find out how to reach out to them in this article about QuickBooks Desktop Software support policies.

 

If you have any other questions, feel free to reach out here.

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