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C
cec77
January 15, 2024
Question

Sales Tax Return Adjustment

  • January 15, 2024
  • 1 reply
  • 0 views

Hello,

I am trying to make an adjustment to a sales tax return.  I used to be able to view the return and select "add adjustment".   I no longer have/see the "add adjustment" option?  

    1 reply

    A
    Amanda-B
    January 16, 2024

    Hey there, cec77.

     

    Thanks for joining the QuickBooks Community! I'd be happy to help.

     

    Sometimes browsing data accumulates and prevents the software from doing what it is supposed to do. I recommend trying these troubleshooting steps to see if this helps resolves the issue.

     

    1. Clear cache and cookies.
    2. Switch to a different browser.
    3. Try a private browser (incognito)

     

    If the issue persists after trying the steps provided above, I recommend reaching out to the support team outside of the Community. They have the appropriate tools to have this escalated if they feel it is necessary. You can reach them by following one of these methods:

     

    Schedule a Callback or start a Chat: select (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > then hit Let's Talk > choose Get a callback or Start a Chat.

     

    If you have any other questions, feel free to reach out here.

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