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Scott Albrecht
May 26, 2023
Question

Scheduled Custom Report - coming up zeroes

  • May 26, 2023
  • 1 reply
  • 0 views

We have set up some custom reports to be automatically emailed.  The versions that come by email have a zero in every spot that there should be a number.  However, if I manually export the same custom report, I get the correct data.  Any ideas on what is wrong?  

1 reply

H
Henock K
May 26, 2023

Hi Scott Albrecht,

 

Welcome to the Community. Customizing your reports is key to keeping track of your books. Quickbooks Online is great program that offers the ability to simply track your invoices and expenses. I'd be glad to point you in the right direction regarding scheduled custom reports.

 

This type of issue can be caused by browser cache and cookies as they can prevent the system from functioning effectively. I encourage you to refer to the following steps to complete some browser troubleshootings.
 

If the steps provided above don't work, I recommend that you contact our customer support team. They will be able to take a closer look at your account regarding scheduled custom reports. Here are some options available to reach out to our team.

 

  • Phone: Call us at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.
  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
  • Social Media: Facebook, Twitter, in a private message.
     

Let me know if you have questions, I'll be happy to help.

 

 

 

 

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