Skip to main content
J
jsdequipment
January 1, 2022
Question

Scotiaonlines new two factor authentication will not allow my transactions to sync, it updates my account but not the transactions

  • January 1, 2022
  • 1 reply
  • 0 views
My bank account asks me to verify myself, which I do and it works, it syncs what's in my account for total, but when I click on the transactions it keeps asking to verify myself and never updating the transactions. I have a call into tech support but have gotten no response and I need to get this working so I can finish year end. I'm not doing it manually as I paid for QuickBooks specifically for this feature. Anyone have a work around this?

1 reply

J
JamesM4
January 3, 2022

Hi jsdequipment,

 

Welcome back to the Community. It's vital your transactions are updated with ease. The banking module in QuickBooks is designed to help you streamline your work and I'd like to make sure you experience that. I see you reached out about this issue before and I'd be glad to pick up from here and assist you. 

 

From your previous, were you able to check on the error messages you may be getting on your banking screen? I encourage you to check out your previous post and answer using this link here. In case you're still having issues, I encourage you to contact our support team so they can take a closer look into this and provide more info about the next steps. Here are the contact details: 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social Media: Facebook, Twitter, and Instagram.

Feel free to send me a message below if you need anything else.

 

Terms & ConditionsAccessibility statement