Snap Receipt missing from new iPad app

Hello, The Hardscrabble Press.

Thank you for turning to the Community for support. I'd be happy to provide some information.

Sometimes browsing data accumulates and prevents the software from doing what it's supposed to do. I recommend trying these troubleshooting steps to see if it helps resolve the issue.

1. Restart or try another device
2. You can try uninstalling and reinstalling the QuickBooks Online app.

If the issue persists after trying the steps above, I recommend contacting the support team outside of the community. They have the appropriate tools to escalate the situation if they deem it necessary. You can reach them using one of these methods:

Request a call back: Click Help > send the “support” message > select Join Us > click Join Us again > enter the details of your question and click Let's Talk > click Request a Call Back

If you have any further questions, please do not hesitate to contact us.