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M
Muffy8366
July 3, 2024
Question

Some employees cannot open paystub attachment

  • July 3, 2024
  • 1 reply
  • 0 views

Has anyone had a problem with some employees not being able to open their paystub via email?  I find it mostly happens with people who have a gmail email but there have been others.  Has anyone been able to resolve this issue?

1 reply

J
JamesM4
July 3, 2024

Hello Muffy8366,

 

Welcome to the Community. Your banking is an important part of your business. It's important you're able to get the support you need in order to move forward with your work. 

 

To get started, I recommend having the employees cache and cookies on your browser. Clearing cache and cookies is a great way to clean your browser allowing it to work more efficiently. Here's an article that shows you how to do that: How to clear cache and cookies. 

 

I look forward to hearing back from you in the comments below. I'll be here. 

M
Muffy8366Author
July 3, 2024

They are saying the paystub is showing up as a winmail.dat attachment instead of PDF.  

J
JamesM4
July 3, 2024

Thanks for elaborating. I recommend getting in touch with our phone support team so they can assist you further with this. You can reach out by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. Feel free to keep me posted on how you make out. I'll be here in case you have other questions. 

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