Somehow my default bank account got changed to "cash on hand". I have several transactions in Cash on Hand that I can't just delete (payroll). How can I fix this?

Hi danimary,

I'm glad to see you reach out to the QuickBooks Community for support. QuickBooks Online is a comprehensive program; however, it's still a program, and occasionally you hit a snag. I can point you in the right direction.

As you've mentioned, you've been advised to delete the records. I can explain what was meant when you were given that advice. With payroll, it's not possible to change the bank account after it's been processed. You'd need to delete the paycheques and recreate them; keep in mind that only the last paycheque can be removed. This means if the cheques were 2 or 3 pay runs, all of those would have to be deleted and recreated as well. If this is the case, I suggest calling in to speak to an agent and getting them removed on the backend. The only other option would be to transfer the funds between accounts and create a note on the transaction that explains the error. I suggest talking to your accountant before making any adjusting entries. If you don't have one you work with, you can find one through this link: Find an Accountant. 

If you have any further questions, don't hesitate to ask. Take care.