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A
Asphyxia4242
September 6, 2024
Question

"Something went wrong. We are working on it" on viewing the Report page

  • September 6, 2024
  • 2 replies
  • 0 views

When I tried viewing my "Report" in my time tracking homepage, it display "Something went wrong. We are working on it". It's been 3 days already since this showed up. Can anyone share how they fix this problem or do you have problem like this?

    2 replies

    M
    mariejosee96
    September 6, 2024

    Hi @Asphyxia4242,

     

    Welcome to the Community! 

     

    One possible cause for information not showing in your QuickBooks account would be browsing data. These temporary files can accumulate in your browser, system, and network and can cause the information to appear missing in any cloud-based software like QuickBooks Online. Here are some steps to resolve issues caused by browsing data:

    Clear cache and cookies to fix issues when using QuickBooks Online

     

    In case this error persists, I encourage you to contact our support team so we can better assist you with this. Here are our contact details:
     

    • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
    • Social Media: Facebook, Twitter, and Instagram.

    Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

     

    I'll be one message away in case you need further assistance.

    A
    Asphyxia4242Author
    September 9, 2024

    I already have tried clearing the cookies and cache but still not working. I also have use my cellphone but its stil the same.

      T
      Trish_T
      September 9, 2024

      Hi Asphyxia4242,

       

      I appreciate the steps you've taken to troubleshoot your QuickBooks Time report, and the error you've received.  In addition to clearing your browser's cache, I suggest signing in from a web browser, and also try other browsers or an incognito window.  

       

      If you experience the same outcome, please contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  They will be able to review the issue in more depth, and escalate it for further investigation if necessary.

       

      Feel free to reach out again, if you have any other questions.  We would be glad to help!

      T
      tomg6
      September 9, 2024

      Hello, 

       

      Sorry to jump on his thread. but several of our Track Time Only users are also getting this error screen. They have tried different web browsers such as Firefox and Google Chrome. Issue also started last Friday, in the daytime. 

       

      the URL trying to be accessed  via the Go To report button

      https://qbo.intuit.com/app/reportv2?rptId=TIME_ACTIVITIES

       

       

      Any other insights would be appreciated  

      T
      Trish_T
      September 9, 2024

      Hi tomg6,

       

      The link you've provided successfully allowed me to access the 'Time Activities by Employee Detail Report', without error.  If you've already cleared your browsers cache, I also suggest sighing in from a private/incognito browser, or try Edge.  If the error continues, please contact our Customer Care team at the number provided above.  With your consent, they can connect with you virtually and review the issue in more depth, so it can be resolved as soon as possible.

       

      Touch base with us again, if any other concerns should arise.  We would be happy to assist!

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