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CanoraWeaving
March 6, 2022
Question

stat holiday pay greyed out, cant pay stat

  • March 6, 2022
  • 1 reply
  • 0 views

I am having an issue payingstat holiday pay to 1 employee only. When  I go to pay types, it is grayed out and I can't select it. I have paid this employee stats forever and this is the first time. I also checked others, and it is grayed out but the box is checked..... has anyone else ran into this before????

1 reply

N
Nick K
March 7, 2022

Hi CanoraWeaving.

 

Having stat holiday pay show up for your employees is imperative to keeping your payroll up to date. I'd be happy to help you with getting your pay types to show up properly.

 

If your program isn't working the way it was intended it can sometimes be due to your browsers health. I recommend clearing your cache and cookies in your browser and then opening QuickBooks again in a private browser such as Google Chromes Incognito mode. If this doesn't work try using a different browser or computer to see if that works.

 

If that doesn't work I suggest contacting our support team so we can take a closer look at what could be causing it. You can reach out to them using one of the following methods:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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